Santa Maria Case Study

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The Background

Santa Maria, is one of the leading Mexican food producers in the UK and uses authentic Mexican flavours and spices to deliver a versatile range of ingredients and products for professional and amateur cooks.

Founded in the late 1980’s by well-travelled entrepreneur and passionate foodie, James Beaton, Santa Maria has gone from strength to strength based on the philosophy of delivering excellent products and service to all customers and suppliers.

The company is part of the World Foods & Flavouring division of the Paulig Group,  an international food service enterprise that has a strong reputation for providing high- quality products.

The Challenge

Prior to working with MCSA, SantaMaria had been unhappy with the support it was receiving from its IT maintenance provider.  As Dave Thompson, Group IT Manager at Santa Maria, explains, “Whilst our previous support contract was sufficient in meeting our requirements, we didn’t feel that we were getting much in terms of value for money.”

The Solution

The company signed a two-year contract with MCSA to deploy 24/7 maintenance support. The contract, covering sites in Daventry and Milton Keynes, provides Santa Maria with a cost-effective, out-of-warranty support solution for its Dell Power Edge servers and Power Vault storage systems.

Rather than investing in costly and unnecessary hardware upgrades, Santa Maria has been keen to keep the current IT infrastructure fully operational. One advantage of working with MCSA is the ability to extend the contract to cover any hardware procured in the future. Such inherent flexibility not only aids the smooth running of day- to-day business but also provides a cost-effective solution to out of warranty support.

The Benefits

  • Flexible approach to pricing so that Santa Maria only pays for the exact level of support that meets their requirements
  • A flexible contract that can be extended to cover future hardware investments
  • The comfort factor of knowing an engineer can be on site at a moment’s notice
  • 24/7 telephone support

The Results

Dave Thompson, Group IT Manager says: “MCSA has a proven history of providing IT support services to companies in the food & drink sector and they are able to offer us competitive pricing, highly experienced industry professionals and proactive account management.

“We now have on-site support, four-hour response and the reassurance of a qualified member of staff on the end of the phone 24/7 which gives us real peace of mind that our IT systems are being looked after by market experts.”

 Thompson concludes: “MCSA’s involvement in our business provides us with a fully supported, reliable and efficient IT infrastructure. Moving forward, we will benefit from MCSA’s industry experience as we look to maximise the effectiveness of our entire IT infrastructure. The MCSA team is always willing to go above and beyond their contractual obligations to give us the very best service possible, differentiating them from other IT maintenance providers in the marketplace.”