Oscar Mayer specialise in making and developing retailer label prepared foods for the top UK grocery retailers – across its modern, well invested manufacturing, processing and packing sites.
As a supplier in the FMCG, Oscar Mayer must ensure that its production lines run smoothly and customers are fully supplied. The complexity of these processes requires full IT support – 24/7. Oscar Mayer had experienced a long, unsuccessful and expensive relationship with its incumbent partner. The company was no longer prepared to accept poor service – characterised by the agreed 4 hour repair window often being exceeded – resulting in frequent, long-lasting, IT downtime.
Oscar Mayer needed a new IT maintenance supplier to look after its server, storage and printer infrastructure, underpinning operations across its UK offices situated at Chard, Erith and Wrexham, that employ 2500 staff.
Oscar Mayer required a more responsive, locally based, maintenance partner to provide a 24×7 fix service covering all its rural office locations. The partner needed to deliver on strict, service level agreements (SLAs), in addition to providing cost-effective and flexible IT support and advice.
MCSA, a leading provider of high quality IT support services and solutions, was selected due to its reputation of service excellence and having local IT support centres close to Oscar Mayer’s office locations.
MCSA’s major investment in IT spares, held within seven strategically located depots across the country, combined with its professional account management – ensures that Oscar Mayer build its business and eases escalation and communication paths.
Through its maintenance services, MCSA successfully care for Oscar Mayer’s HPE server and storage infrastructure, its Toshiba printer estate, as well as providing a UK- based telephone-based support and advice.
Oscar Mayer now enjoy a vastly better, more cost-effective, maintenance service from MCSA with all SLAs being quickly adhered to– especially with its support centres being close to Oscar Mayer’s offices. This means that a fix response time is frequently far less than 4 hours which ensures less operational downtime and more staff productivity – leading to greater value delivery for Oscar Mayer.
Max Berry, Group Infrastructure Manager at Oscar Mayer added, “After experiencing the service problems of our previous maintenance partner, MCSA are a breath of fresh air. I am happy to say that they have surpassed all expectations in service delivery – offering us real value. MCSA’s field service teams have also proven to be professional and knowledgeable in all tasks undertaken and I can’t fault them in any way.”