Partnering with MCSA
MCSA are committed to serving our partners by providing the services needed to support their end user customers.
As the complexity around vendors, hardware, software, systems integrators and hosting companies using different technologies increases, the importance of working with a reliable service provider also increases. MCSA are committed to supporting the varying needs of our channel partners and their businesses and in developing long term relationships built around an understanding of their goals.
At MCSA we consider ourselves to be an extension of our partners’ teams; we bring an in-depth understanding of the challenges being faced by organisations across the UK and pride ourselves on the quality of service we deliver to organisations in all sectors. Our Partner Program is designed to provide you with the products and services needed to support clients across all business sectors. Our objective is to create services and support programmes that together provide a comprehensive package to the end client.
We work with our partners to develop their business by expanding the range of services they are able to offer.
Our partners have:
- Call logging via our own UK call centre
- Access to qualified pre-sales technicians and technical support
- Your partner manager will ensure you have access to the right people when you need them
- Named Account Manager
- Pricing support
- Operational support, quote priority, service reports and reviews escalation team, strategic access to vendors
- Access to all of our marketing materials
- Sales training to increase productivity and provide technical competence around the new services
- Additional revenue and margin streams from new services and consultancy
Sharon Brookes, Systems and Software Maintenance Contracts Manager at M7 Managed Services Ltd. says:
I would just like to thank MCSA for their professional support that was provided to our customer recently. The service desk gave regular updates to the customer during the repair and managed to sort out a problem of a server that had been dormant for several months. They were extremely happy with the service MCSA provided.
Ultima Business Solutions value the work the MCSA engineers carry out for their customers, which is evident by the feedback they have shared.
Paul Duke, IT Manager at Allport Cargo Services Ltd. quotes:
Need to write and advise just how pleased we are with MCSA. Please ensure that this gets passed to your account manager and ask him to thank the engineers. They are always polite and always helpful and never make us feel like we are silly when we might not understand the faults fully.
Credit needs to be given to a particular engineer – always a pleasure to see him, and you can put him infront of a level 1 support desk person or IT director and know in advance he will be able to articulate himself well and is a credit to MCSA and as a result Ultima.