Our technicians constantly monitor your systems in our purpose-built Service Operations Centre, to handle alerts within optimal time to ensure IT systems are kept running and at their optimum for each and every customer.
Fast deployment
Your systems are re-configured remotely
Simple administration
A single pane of glass to oversee your complete network
Client portal
Transparency is at the heart of everything we do – access through a dedicated portal allows you to see what’s happening across your entire infrastructure
Management
Remote configuration, deployment, maintenance and trouble-shooting means we can fix issues often before you are aware there is an issue.
We manage & monitor
Fast deployment – your systems re-configured remotely
Simple Administration – a single pane of glass to oversee your complete network
Client Portal – Transparency is at the heart of what we do
Management – Remote configuration, deployment, maintenance, reporting and trouble shooting capabilities
MCSA proactively and securely monitor your IT infrastructure giving you back the time to focus on your business needs. We work closely with our customers to ensure their infrastructure achieves maximum uptime, availability and business continuity.
MCSA’s monitoring solution can be deployed seamlessly within an IT infrastructure to pro-actively monitor enterprise hardware.
Our solution monitors your enterprise server, storage and network infrastructure 24×7. Hardware system faults are instantly alerted to our team of highly skilled UK based engineers who are your trusted advisors when things do start to go wrong.
Our monitoring solution is blended into a Hardware Support Service and monitors multivendor enterprise servers, storage and networking products for our customers. On installation this secure solution will scan the network and an auto discovery process will create all the elements required to monitor the infrastructure. Ultimately this service allows our customers to focus on more business critical tasks, leaving us to pro-actively resolve hardware faults in the background with minimal disruption to the customer.
Key Benefits
• 24×7 Remote Monitoring Tool
• Agent-less Deployment
• Automatically discovers your network
• Avoid expensive outages
• Available to our hardware services customers subject to installation criteria
• Remote installation
• System faults are diagnosed by our UK based Support Team
• Tools to monitor the health of your hardware using SNMP protocol
Security Benefits
• No access into customer’s environment from MCSA’s operations centre
• Access via customer’s VPN
• Does not circumvent client Security Policy
• Less IT admin – No need for a Network Address Translation
• No additional software required
Our monitoring solution runs on a Windows machine within a network, collecting data from the hardware devices which you designate. It can also auto discover your network, helping you map out your infrastructure. It can collect data and hardware status for almost anything of interest on your network, supporting multiple protocols and multivendor hardware environments.
MCSA operates a number of contracts where our engineers work on site as part of the customer’s own service delivery commitments.
Our approach to managed services is to work with the customer to understand their pain points and resolve them with service wrappers. These wrappers operate in synergy with the customer’s own processes with a view to enhancing them as we gain knowledge and experience of how the customer operates.
We aim to make the customer’s service delivery better and more efficient, leaving them to focus on managing their own business.
We operate teams varying in size from one to twelve and can cover hardware, software, project management and service desk.
