MCSA provide third party hardware and software maintenance services on a range of EMC products, independant of the manufacturer covering: Symmetrix® (including DMX and VMAX), VNX®, CLARiiON®, Isilon®, Data Domain® and Celerra® platforms.

All MCSA service engineers are trained in the repair, maintenance and support of EMC equipment, providing you with the peace of mind that you and your equipment are in safe hands.

It doesn’t have to be a never ending cycle of installing new equipment every 3 years, at MCSA we offer a real value alternative to the OEM lifecycle by enabling our customers to retain their existing infrastructure.

The EMC marks used are either registered trademarks or trademarks of EMC Corporation in the United States and/or other countries.

Hardware Maintenance Services

SYMMETRIX (INCLUDING DMX & VMAX)

In addition to the Symmetrix hardware support, The MCSA Group deliver the associated software support services:

  • Health checks on Symmetrix related to software issues
  • Troubleshooting issues with data unavailability
  • Unisphere management suite
  • Fully automated storage tiering
  • Virtual provisioning
  • Unisphere analyzer
  • Open Replicator
  • RecoverPoint
  • Optimizer
  • Timefinder
  • PowerPath
  • SymCLI / SymAPI
  • SRDF Remote Replication
  • EMC Grabs – HEAT Analysis
EMC VNX SERIES

The EMC VNX series storage arrays are designed for a wide range of environments that include entry level to enterprise. The VNX family includes VNXe and the VNX series arrays. The VNXe series is designed for entry level environments whereas the VNX series is designed for the midrange to enterprise storage environments.

VNX Series VNX5100 VNX5200 VNX5300 VNX5400
Series VNX1 VNX2 VNX1 VNX2
Max disks 75 125 125 250
Drive types SAS, NL-SAS, Flash SAS, NL-SAS, Flash SAS, NL-SAS, Flash SAS, NL-SAS, Flash
File: X-Blades (Data Movers) 0 1, 2 or 3 1, 2 or 3 1 – 4
File: Protocols N/A NFS, CIFS, pNFS NFS, CIFS, pNFS NFS, CIFS, pNFS
Block: SPs 2 2 2 2
Block: Protocols FC FC, iSCSI, FCoE FC, iSCSI, FCoE FC, iSCSI, FCoE
VNX Series VNX5500 VNX5600 VNX5700 VNX5800
Series VNX1 VNX2 VNX1 VNX2
Max disks 250 500 500 750
Drive types SAS, NL-SAS, Flash SAS, NL-SAS, Flash SAS, NL-SAS, Flash SAS, NL-SAS, Flash
File: X-Blades (Data Movers) 1, 2 or 3 1 – 4 2, 3 or 4 2 to 6
File: Protocols NFS, CIFS, MPFS, NFS, CIFS, pNFS NFS, CIFS, pNFS NFS, CIFS, pNFS
Block: SPs 2 2 2 2
Block: Protocols FC, iSCSI, FCoE FC, iSCSI, FCoE FC, iSCSI, FCoE FC, iSCSI, FCoE
EMC CELERRA

The EMC Celerra is a NAS file server, available as either an integrated unit or as a NAS file header configuration.

EMC Celerra NS120 – NS120 NAS with CX4-120
EMC Celerra NS480 – NS480 NAS with CX4-480
EMC Celerra NS500 – NS500 NAS with CX500
EMC Celerra NS600 – NS600 NAS with CX600
EMC Celerra NS700 – NS700 NAS with CX700
EMC Celerra NS704 – (Integrated)
EMC Celerra NS80 – NS80 NAS with CX3-80
EMC Celerra NS80 – (Integrated)
EMC Celerra NS-960 – NS960 NAS with CX4-960

Our L3 Support team also provide remote software support for the Celerra family covering the following:

• Celerra Integrated or NAS Header
• Health checks related to software issues
• Troubleshooting issues with data unavailability
• Unisphere Management Suite
• Unisphere Performance Analyzer
• SnapSure
• Replicator Manager
• Command Line Interface (CLI)
• Data Deduplication
• Fast cache EMC Grabs – HEAT Analysis

Software Maintenance Service

EMC SOFTWARE SUPPORT BENEFITS
Combining support for hardware and software allows our customers to extend the life of their EMC storage arrays, maximising the return on their original investment and extending the life of their IT storage infrastructure.  MCSA specialise in post warranty computer maintenance and deliver the highest quality of service 24/7 from our own national network of local service centers, strategically located throughout the UK.

Service Benefits

• 24/7 Global response centre
• Level 3 EMC certified specialists
• Proactive alert monitoring and reporting
• Single point of problem ownership for
hardware and software support
• IS09000 service management system
• Documented escalation procedures
• Account management
• Open national support

Support Services

• Telephone software help desk support
• EMC2 health check services
• CLARiiON® layered products support
• Celerra® layered products support
• VNX layered products support
• Symmetrix®
layered products support
• DMX layered products support
• MAX layered products support

EMC Software Layered Products Supported

MCSA offers a telephone software help desk support service through a global 24/7 response centre on
EMC storage arrays manned by L3 support specialists. This creates a single point of ownership for both hardware and software issues relating to EMC products.
CLARIION

CX3 Storage Array

• Health checks on arrays related to software issues
• Troubleshooting issues with data unavailability
• Navisphere Management Suite
• Navisphere Performance Analyzer
• Virtual LUN
• PowerPath
• MirrorView
• SAN Copy
• Replication Manager
• SnapView
• NavisecCLI
• RecoverPoint
• EMC Grabs – HEAT Analysis

 CX4 Storage Array

• Health checks on arrays related to software issues
• Troubleshooting issues with data unavailability
• Unisphere Management Suite
• Unisphere Performance Analyzer
• Virtual LUN
• PowerPath
• MirrorView
• SAN Copy
• Replication Manager
• SnapView
• NavisecCLI
• RecoverPoint
• EMC Grabs – HEAT Analysis
CELERRA & VNX

Celerra Integrated or NAS Header

• Health checks related to software issues
• Troubleshooting issues with data unavailability
• Unisphere Management Suite
• Unisphere Performance Analyzer
• SnapSure
• Replicator Manager
• Command Line Interface (CLI)
• Data Deduplication
• Fast cache EMC Grabs – HEAT Analysis

VNX

• Health checks on VNX related to software issues
• Troubleshooting issues with data unavailability
• Unisphere Management Suite
• Fully Automated Storage Tiering
• Virtual Provisioning
• Fast Cache
• Unisphere Analyzer
• Unisphere Quality of Service Manager
• Replicator
• RecoverPoint
• MirrorView/A
• MirrorView/S SnapSure
SYMMETRIX DMX & VMAX

DMX

• Health checks on Symmetrix related to software issues
• Troubleshooting issues with data unavailability
• Periodic health checks included
• Unisphere Management Suite
• Fully Automated Storage Tiering
• Virtual Provisioning
• Unisphere Analyzer
• Open Replicator
• RecoverPoint
• Optimizer
• Timefinder
• PowerPath
• SymCLI / SymAPI
• SRDF Remote Replication EMC Grabs – HEAT Analysis

VMAX

• Health checks on Symmetrix related to
software issues
• Troubleshooting issues with data unavailability
• Periodic health checks included
• Unisphere Management Suite
• Fully Automated Storage Tiering
• Virtual Provisioning
• Unisphere Analyzer
• Open Replicator
• RecoverPoint
• Optimizer
• Timefinder
• PowerPath
• SymCLI / SymAPI
• SRDF Remote Replication EMC Grabs – HEAT
Analysis
24 X 7 X 365 UK SUPPORT SERVICE
$99.99
Single service provider for multivendor hardware break-fix
Flexible SLA’s 24×7 including 4 hour fix ‘call to resolution’
ITIL service delivery management
Customer portal access to log calls and track incidents
Single contract agreement to combine varying support options
SONAR DATACENTER SERVICES
$99.99
24/7 monitoring & alerting
Firmware analysis recommendations
System health checks & patch management
Access to technology experts
Priority call escalation
TAM assigned to each customer
Scalable datacentre support
15 UK BASED SERVICE CENTRES
$99.99
Engineer responds to every service call, we don’t use technical couriers
Nationwide coverage through our regional service centres
Multiple field stocking locations
Dedicated service delivery management SDM
Dedicated regional support engineers RSE

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