Local IT maintenance support for Scotland
Established in 1979, MCSA has unparalleled experience in delivering outstanding IT maintenance, service and resource to a wide range of clients across Scotland. We are trusted by organisations in local and central government, finance, publishing, legal, manufacturing, telecoms and many other sectors.
MCSA are proud to have been selected as the ‘preferred’ supplier to the entire Scottish Public Sector via the Scottish Government Server Maintenance Framework and are also a member of the Scottish Government’s Digital and Technology Services (DATS) Framework which allows us to deliver trusted, reliable services to public sector organisations in Scotland, saving customers time and money.
From our Glasgow based service centre, we can deliver a locally based service ensuring customers receive the very best response times and personal ownership when they most need it. Our ability to deliver consistently against SLAs ensures that customers are confident in our capabilities, contracting our services to support their most critical business systems as well as their general infrastructure. This confidence has resulted in many of our contracts running for 20 years or more.
MCSA offers a flexible approach to contract services and delivers demanding response and fix time SLAs on a wide range of legacy and current platforms from current and legacy vendors. Our service teams possess extensive experience, coupled with our financial stability and dedicated professional staff, this provides our customers with the security they need from their long term support partner. We take pride in our work and focus on developing lasting relationships through delivering exceptional quality and value.
To ensure our customers receive the best possible service delivery and market leading SLAs, all contracts include the following quality resources:
• Call logging via our own UK call centre
• Web logging of calls and updates
• Fast, effective response
• Regular service reports and reviews
• Central and proactive account management
• Prompt and flexible pricing service
• Management and technical escalation on extended faults
• Seamless management of subcontracts where necessary