Starkmann Case Study

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The Background

Since 1974, Starkmann has provided libraries with a comprehensive supply service of books and CD-ROMs that are published in Europe and North America.

To keep its London-based, IT operations running smoothly, Starkmann has employed MCSA, as a trusted IT support supplier for many years. This long-term relationship has been forged because MCSA consistently delivers on its reputation of valuing client needs, providing timely resolutions to issues, displaying deep engineering expertise and offering strong overall value.

MCSA’s IT hardware break fix support of Starkmann’s legacy system environment is delivered from a regional office that retains an extensive stock of hardware spares. This high quality service is driven by MCSA’s specifically-assigned engineers, who are long term employees – so they fully understand Starkmann’s IT environment, and this continuity ensures swift, pain-free, incident resolution.

The Benefits

Starkmann has benefited from MCSA’s successful track record of maintaining its technology infrastructure. This means that Starkmann’s operations are highly available and smooth running – with minimal downtime being experienced by staff. As MCSA deal with the vast majority of its IT support needs, this liberates Starkmann’s staff to focus on running the company – rather than being distracted by technology-related issues.

Bernard Starkmann, managing director at Starkmann said, “We have worked for many years with MCSA and fortunately have not had too many instances that have required a late finish to the day. However, when we did with a recent disk restore, their engineers stayed until the issue had been resolved. I was then able to sleep soundly knowing that my business could function the following day. I am very grateful that MCSA provide a working environment that allows its staff to be so highly motivated and professional in conducting their work.”