Blue Chip Case Study

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Blue chip engineering

The Background

Blue Chip was established as a specialist in IBM Midrange and is now the UK’s largest IT support and managed service provider in this field. The company’s mission is to enhance the profitability and productivity of our customers through the deployment and support of industry leading infrastructure solutions both on premise and in the Cloud. Customers include major banking institutions, finance organisations, insurance companies, local authorities, educational establishments, manufacturers and high street retail chains. Blue Chip is the second biggest employer (behind IBM itself) of IBM System i and System p technical staff in the UK.

The Challenge

Blue Chip initially approached MCSA Group Ltd in search of a more reliable standard of service quality. At the time of the initial engagement the company still had partnerships in place with four other companies, but they were all struggling to perform to Blue Chip’s standards. MCSA’s inherent flexibility and issue escalation process was particularly attractive and Blue Chip felt confident that their customers would always receive a high quality of service.

The Solution

After trialing a number of maintenance providers Blue Chip chose to partner with MCSA to offer its clients support services on a portfolio of hardware from different vendors.

The Benefits

  • Break-fix hardware maintenance for customers requiring support for Intel-based
  • A flexible contract that can be extended to cover future support
  • The comfort factor of knowing an engineer can be on site at a moment’snotice.
  • 24/7 telephone

The Results

Commenting on the initial relationship with MSCA, Vic Henry, Engineering Director at Blue Chip, states, “Historically, we have used the services of a series of IT maintenance providers which specialise in this field – some small and some large in size. We found that the larger companies just didn’t have the personal touch both in their business dealings with us as a partner and in the customer-facing environment. In particular, problems just could not be escalated with them, meaning that it could take a significant amount of time to resolve a customer’s issues. The smaller companies similarly could not offer us what we required, and often did not have the industry pedigree or financial stability to honour long-term contracts.”

Subsequent to this initial arrangement, Blue Chip has since moved all of its requirements for specialist maintenance over to MCSA. Henry concludes, “It is extremely important that we select an industry partner in which we can place our complete trust. Blue Chip has a very strong reputation in the marketplace and we require a partner who can match this and also mirror our own organisation’s values and structure. MCSA does just this: I don’t have any qualms when we introduce MCSA engineers to our customers, because I know they will deliver.”