API Case Study

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The Background

Founded in 1981, API Technologies is a NASDAQ quoted company that designs, develops, and manufactures electronic systems and subsystems for high reliability defence, aerospace, industrial, and commercial applications. The company is an established supplier to defence and space programs, commercial aircraft manufacturers, and leading communications, medical, and energy companies. Products/solutions areas span: RF/ Microwave & Microelectronics, Electromagnetic Integrated Solutions (EIS), Power Solutions, Secure Systems & Information Assurance, and Electronics Manufacturing Services (EMS).

In the UK the company has offices in Milton Keynes, Great Yarmouth and Gloucester.

The Challenge

David Seymour, IT Manager with API Technologies in the UK was drawn to MCSA on the basis of a recommendation and the promise of a more reliable standard of service. At the time of the initial engagement the company was working with another provider of hardware support and maintenance, but was interested to hear more about the MCSA proposition. MCSA’s inherent flexibility and speed of response was particularly attractive and the team at API Technologies felt confident that their expectations would be fulfilled.

As David Seymour explains, “Right from the start, MCSA came across as a very professional outfit.”

The Solution

Seymour continues “Having evaluated the market and seen what was available in terms of maintenance support; I was very impressed with the service that MCSA was able to offer us. With a competitive price tag and a proven track record in the industry it made both financial and business sense to make the switch. The fact that I knew our account manager from way back also gave me a high level of comfort.”

The support contract in place runs from Mon to Friday from 7am to 7pm. Combined with MCSA’s added extras, such as engineering resource on fixed day rates and resource for work on equipment not necessarily covered by the maintenance agreement, means that the client always knows where they stand financially.

In addition to the break-fix service, MCSA is also maintaining API’s asset and manufacturer warranties. Seymour adds, “By overseeing our IT warranties, MCSA is able to have full visibility of our IT estate, enabling them to re-quote once vendor-direct support expires. In doing so, a huge admin overhead and time element is removed from our day-to-day business activities. ”

MCSA provides IT services and business-critical support on major brands including HPE/Compaq/ Digital, Sun, EMC, Dell and IBM Computer Systems, as well as offering Enterprise level IP Telephony solutions (VOIP) and installation and support on the entire Cisco range of networking products. MCSA also specialises in high-end storage and SAN solutions from EMC, HPe, Sun and IBM.

The Benefits

Seymour continues, “MCSA is an incredibly responsive organisation; I know if we have an issue it will be sorted fast and professionally, even if the problem sits outside of our service agreement.

Jason, our account manager stays in touch, provides helpful updates on services, is diligent with renewals and shows a real interest in our business.”

The Results

“MCSA is like a security blanket around our operation and I have been really pleased with the overall quality of service and the willingness of their staff to really go that extra mile to help us. The word that most springs to mind may not be the most exciting in the world, but it’s just what we need: ‘reliable’”