Oscar Mayer

Oscar Mayer specialise in making and developing retailer label prepared foods for the top UK grocery retailers – across its modern, well invested manufacturing, processing and packing sites.

The Challenge
The Solution

Oscar Mayer required a more responsive, locally based, maintenance partner to provide a 24×7 fix service covering all its rural office locations. The partner needed to deliver on strict, service level agreements (SLAs), in addition to providing cost-effective and flexible IT support and advice.

MCSA, a leading provider of high quality IT support services and solutions, was selected due to its reputation of service excellence and having local IT support centres close to Oscar Mayer’s office locations.

The Benefits
The Results

MCSA’s major investment in IT spares, held within seven strategically located depots across the country, combined with its professional account management – ensures that Oscar Mayer build its business and eases escalation and communication paths.

Through its maintenance services, MCSA successfully care for Oscar Mayer’s HPE server and storage infrastructure, its Toshiba printer estate, as well as providing a UK- based telephone-based support and advice.

OSCAR MAYER QUOTE:

“After experiencing the service problems of our previous maintenance partner, MCSA are a breath of fresh air. I am happy to say that they have surpassed all expectations in service delivery – offering us real value. MCSA’s field service teams have also proven to be professional and knowledgeable in all tasks undertaken and I can’t fault them in any way.”

Oscar Mayer | Food & Beverage

HOW CAN WE HELP YOU TODAY?

Tell us a little more about the challenges your business is facing with It’s existing IT Infrastructure.  Our specialist team of staff are ready and waiting to help support you, whatever your requirements.