Maclay Murray & Spens LLP

Maclay Murray & Spens is a national firm of Solicitors employing a total of approximately 500 staff, operating from four UK offices and practicing all forms of corporate law. The immediate history of the company has involved demonstrable growth, with MMS merging with a number of smaller practices and relocating all the offices to new premises where they have been since 2005.

The Challenge
The Solution

MCSA provides maintenance and support for MMS’s business-critical servers, as well as the entire printer estate. These items are serviced on a four-hour fix contract supplied by MCSA, which ensures that the legal firm can continue its practice if any technical faults occur.

Crawford Hawley-Groat comments, “The server infrastructure is simply mission-critical. The implications of a fault which cannot be fixed very quickly present a significant loss of revenue and can have a negative impact upon our reputation. The service provided by MCSA gives us the confidence that should we encounter technical issues with a critical system, we will achieve a speedy resolution to the problem.”

The Results
The Benefits

A hassle-free and reliable service helps MMS avoid costly interruptions to business practice. The efficiency and technical expertise offered by MCSA’s team of engineers allows the IT team at Maclay Murray Spens to trust in the support service and remain focused on day-to-day activities.

Crawford Hawley-Groat comments: “Any problems we encounter are fixed first time: the MCSA engineers come to the office, address the problem and walk away, without having to coming back and fix the same problem again. This high-quality of service ensures that our employees trust the service provided, and that MCSA has buy- in across the organisation.”

MACLAY MURRAY & SPENS LLP QUOTE:

This approach to service provision has certainly fulfilled all of our requirements, and MCSA’s reputation in the industry speaks for itself – I was recently chatting to a friend in a similar role in a completely different sector, only to discover that he too shares the same positive view of MCSA’s service and support.

Maclay Murray & Spens LLP | Legal

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