Hawker Siddeley Switchgear (HSS)

For over 5 years, Hawker Siddeley Switchgear (HSS) has relied on MCSA’s expert support of its legacy infrastructure. MCSA’s service was recently tested by a potentially damaging hardware issue – which it swiftly resolved – resulting in HSS experiencing minimal impact on its manufacturing and business operations.

With a 125 year heritage, Hawker Siddeley Switchgear has evolved into a major global player in the design and manufacture of indoor and outdoor switchgear – serving thousands of customers around the world. The company has supplied equipment for numerous, large-scale infrastructure projects that include; Channel Tunnel rail link, Metro-North Railroad and Dubai Metro program.

The Challenge
The Solution

On arrival, MCSA’s engineers identified the server fault and that a new SCSI RAID controller would address the problem. Even though it’s a relatively rare piece ofhardware, MCSA managed to source the part and delivered it to HSS’s site within 20 hours. With HSS IT based operations put on hold, MCSA’s engineers appreciated that services had to resume as quickly as possible, so worked on the Saturday to successfully bring the IT environment back into production. This prompt action resulted in only 2 hours of downtime being experienced by staff on the Friday – with no loss of data – and it was business as usual on the Monday.

The Results

Leighton Stacey, IT Manager at HSS said, “Our long-term relationship with MCSA is sustained because they consistently demonstrate a real understanding of our specific IT needs, including both old and new systems. MCSA’s staff are also passionate about their work and provide swift, intelligent resolutions to issues.”

The Benefits

HAWKER SIDDELEY SWITCHGEAR QUOTE:

“Our long-term relationship with MCSA is sustained because they consistently demonstrate a real understanding of our specific IT needs, including both old and new systems. MCSA’s staff are also passionate about their work and provide swift, intelligent resolutions to issues.”

Hawker Siddeley Switchgear | Manufacturing

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