GE Money Home Lending (GEMHL) is one of the largest specialist lenders in the UK. The company offers tailored ranges of financial
options for first time buyer, self-employed, purchase and re-mortgage products to new customers who would otherwise find it difficult to arrange a mortgage through a high street lender.

The Challenge
The Solution

MCSA participated in a highly competitive bid, winning against seven other vendors, the contract was ultimately awarded because of its proven quality of service, value for money, overall capability, vendor accreditations and engineering experience.

The contract required MCSA to meet the very exacting stipulations set out in GE Capital’s framework, it included adherence to a detailed range of high performance SLA criteria – with strict non-performance penalties.

The Results

MCSA consolidated the management and support of GEMHL’s HPE, Cisco, ADIC and EMC technologies onto a single, more manageable platform. Warranty support and management for HPE Care-pack products, is provided by MCSAs exclusive Partner Ready Service Provider partnership with HPE. MCSA also delivered new processes including a one stop shop approach to simplify the process of the company’s call logging and support procurement.

GEMHL fully utilise the support services of MCSA, benefiting from on-site engineering services and consultative technical resources available for issues relating to HPE firmware updates and Cisco IP. The company also makes full use of the MCSA technical support as a sounding board for new systems and solutions, by tapping into their broad product knowledge and advise to look for further cost savings and action new technology planning.

The Benefits


“We are really benefiting from MCSA’s superb IT support and management skills and have an expert partner that ensures our IT operations are smoothly delivered with no impacting issues. Our IT environment is performing at a higher level and the resulting efficiencies and cost savings are great too. MCSA’s vast pool of technology expertise is also proving very helpful to us when we consult them on other projects.”

GE Money | Banking & Finance


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