Anglo American

Anglo American is one of the world’s largest mining and global natural resource companies, with 107,000 employee’s world-wide and annual revenue of $35 billion dollars.

The company provides exploration, mining, processing and smelting across Africa, Europe, South and North America, Australia and Asia. The MCSA Group have worked with Anglo American for 13 years, providing a range of IT support services to the Corporate London Head Office, together with remote services to the Luxembourg operations.

The Challenge
The Solution

Over the course of its 13-year relationship with Anglo American, The MCSA Group’s core services have included 24x7x365 infrastructure maintenance; management of subcontractors and service providers; server administration; desktop and video conferencing; project work, application and infrastructure monitoring. For 7 years, The MCSA Group were also responsible for the maintenance of Anglo American’s Hyperion Financial Management (HFM) solution which it uses to consolidate financial results across all of its international territories.

The Results

The MCSA Group provided the infrastructure support for HFM including SQL database management and application server support. In 2007 Anglo American put its entire Global IT infrastructure out to tender and the contract was won by a consortium of HP and BT.

However, The MCSA Group were retained as an ad-hoc IT procurement provider. Today, The MCSA Group also now provide an IT resource team for various roles to Anglo American in London including 24x7x365 support.

The Benefits

CUSTOMER QUOTE:

“We have worked for many years with MCSA and fortunately have not had too many instances that have required a late finish to the day. However, when we did with a recent disk restore, their engineers stayed until the issue had been resolved. I was then able to sleep soundly knowing that my business could function the following day.”

Starkmann | Publishing

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