Why culture change is key to digital transformation

On paper digital transformation sounds like a win-win, with budgets under more pressure than ever before, it sounds simple to improve digital processes, save money and work more efficiently.

However, resistance and fear of change is a major issue in just about every organisation and sector.

Across the board, organisations are seeking to implement digital improvements that have the potential to bring benefits to both staff and end-users. However, inspiring and actioning meaningful change is challenging; central to digital transformation projects is cultural change. Our Sales director Terry Storrar shares his views on the need for a cultural change in order to successfully implement digital transformation into business.

Embracing digital transformation

Some sectors have embraced digital transformation quicker than others with attitude towards risk having a significant bearing on the pace of change. Digital transformation can be particularly challenging for public sector organisations, with diverse departments that adhere to strict policies and processes, mistakes with data can have serious repercussions, so the stakes are even higher.

Moving from a top down structure with hierarchical governance to embracing multiple ways of working can be a challenge. For IT departments digital transformation presents new challenges – how can this happen quickly and, importantly, securely?

Culture and collaboration

Technology resources for digital change are already there for many sectors, however we need to allow people to decide what tools they need to do their job better. The secret ingredient to inspire meaningful and progressive change, is a shift in the working behaviour of staff. Resistance from individuals, departments and whole organisations must be addressed for real digital transformation, using training and education to explain how individuals and businesses can embrace the change. 

By working in a consultative manor with staff, organisations will gain valuable information about how they can deliver performance improvements and tools needed to do that work better. Trusting users to do their job, allowing them the ability to access and use the data they need is more effective and will lead to more engaged and valued staff.

IT departments can become meaningful agents for change within their organisations if they are confident and knowledgeable about how they can empower other staff. Empowering staff with the training and knowledge needed will make them more productive and more effective in their jobs.

Senior level buy-in

A shift in culture needs to occur across all levels of the organisation. Although this strategy focuses on ground-up change, ongoing senior level buy-in is critical to ensure change is being supported and encouraged throughout. Digital transformation needs engagement from all stakeholders to break free from internal and external limitations.

By embracing the right digital tools for your organisation and listening to the employees your organisation will be set up for digital success. Moving from a top down strategy, to one that listens to and educates everyone will facilitate the move towards real digital to ensure IT continues to operate safely, securely and effectively.  Remember what works today might not tomorrow, so be prepared to embrace a program of constant change.

To find out how we can help your business with digital transformation, please give us a call on  01628 810 977.

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