Celebrating 70 years of The National Health Service

On Thursday 5th July the National Health Service is turning 70 and this marks an opportunity to celebrate the achievements of one of the nation’s most renowned institutions.

MCSA have been supporting the NHS for over 30 years and our work has enabled trusts to implement new infrastructures or develop existing ones to improve processes and these have delivered considerable savings and greatly improved efficiency. Moving forwards, we are now working with the NHS on solutions that deliver the right mix of technology and intelligence to deliver their strategic goal of maintaining their position as a world leader in the provision of Healthcare for all those that need it.

As part of its 70th year, the NHS is reflecting on the progress it has made in some of its priority areas.  Already this year it has focused on diabetes, mental health and learning disabilities. This month the focus is on ‘innovation and digital’ and Paul Timms, Managing Director at MCSA, shares some of the digital innovations which could transform healthcare in the years to come.

Cloud-based platforms

Healthcare organisations are trying to address the need to build out, run and maintain infrastructure for record-keeping. Here cloud computing becomes an appealing choice for digital technology in healthcare.

Patients and healthcare providers both tend to get better access to records through cloud-based solutions, and they make the consultation process more convenient. We have seen healthcare trusts we work with seeking improved access to records, and the variety of cloud-based platforms available offer this. The cloud continues to allow IT departments greater control, but it is imperative that organisations are clear about their requirements and that these are monitored stringently.

Artificial Intelligence (AI) in healthcare

Artificial Intelligence (AI) technologies continue to develop. The processing of information and decision-making capacity is increasingly becoming more human-like. Although they shouldn’t be considered a replacement for human interaction, these applications can provide improvements to the diagnosis process. The healthcare sector has seen growth in both the speed and the accuracy of these processes.

There is the potential for AI and other technologies to create synergies that yield digital transformation in healthcare, and mobile devices along with IoMT (Internet of Medical Things) systems will drive increases in the sizes of data sets.


Chatbots are revolutionising the business world, and they will certainly be on the increase within the healthcare system. These AI-backed messaging and voice systems offer cost savings to the organisations. Healthcare professionals can focus on what matters, while patients are able to obtain the reassurance they are looking for in their questions being answered.

These technologies won’t replace the opinions of the experts, but they will allow time to be spent where it could be arguably better suited.


IT is providing healthcare from a distance and telemedicine is becoming one of the biggest changes in healthcare. It allows providers to overcome distance barriers and is improving the access to medical services greatly. Medical services are being provided to less accessible communities, which is improving the diagnosis and treatment of patients nationally. Electronic records are available, and specialists are now about to forward documents electronically to specialists and, along with video chat platforms, this will continue to develop and enhance the telehealth services.

With an ageing population and tighter budget controls, significant challenges lay ahead for the NHS in the coming years. However, with enabling technology and services provided by organisations such as MCSA the NHS, the UK public can expect higher levels of professional care and more individually designed care programmes.

For more information on our work with the NHS click here

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