Author: Simon Pemberton, Director of Commercial Sales
IT underpins the majority, if not all, business infrastructure, from storage to operations. Without technology in place, many businesses simply wouldn’t function. Regardless of the fact that IT infrastructure has become a hybrid of cloud, hardware and software, many organisations still operate on legacy hardware in order to run their applications.
So what is a Third-Party maintenance provider?
A Third-Party maintenance provider is an independent organisation, like MCSA, that delivers hardware break-fix services on Original Equipment Manufacturer (OEM) hardware. It is likely to have its own engineering capabilities, own spares holding and accreditations to support multiple vendor’s infrastructure.
Why choose Third-Party maintenance?
For many organisations, their critical applications need to run on legacy infrastructure, and unlike software, hardware doesn’t have an ‘easy update’ option! So in order to continue running their business applications, the legacy infrastructure needs to be maintained, as opposed to replaced by the OEM every three to five years.
There are three key benefits to choosing a Third-Party maintenance provider:
1. Cost savings
Brand new equipment can be expensive to buy, especially if you are replacing it every three to five years on the OEM’s cycle. Maintaining your infrastructure on a break-fix basis could be a lot cheaper in the long run. MCSA have been able to reduce some of our customer’s costs against the original manufacturers costs by between 20 and 50 per cent.
2. Higher SLAs
Third-Party maintenance providers can typically offer higher Service Level Agreements. For example, your OEM could offer 24×7 support with a six hour repair, whereas your Third-Party maintenance support could offer up to a four hour fix. It is in their best interest to reduce the time for organisations to get their infrastructure back up and running.
3. Multivendor capabilities
Many Third-Party maintenance providers have accreditations from multiple vendors, such as HPE, Dell, Huawei, EMC to name a few. This works in your organisations favour, especially if your infrastructure consists of various vendor’s equipment. Your Third-Party provider will give you a single point of contact for all your equipment, and they will manage the fix of the fault until its conclusion.
MCSA have been operating for over 35 years and have significant multivendor capabilities and accreditations. With 15 service centres located across the UK, we can be where you need us, when you need us.
If you would like to speak to us about how we can deliver Third-Party IT support and maintenance, call 01628 810977 or complete our contact us page.