At MCSA we are a round-the-clock provider of maintenance and service contracts 24 hours a day, 7 days a week, 365 days a year.
But why is that important? Because it means we are not only able to support over 15,000 service calls a year, we are also able to keep up a customer satisfaction rate of 99.5%.
Most hardware, as you probably know, will come with three years worth of warranty. However, not all businesses can afford to just replace that hardware when the warranty runs out. At MCSA we are a multi-vendor service provider, which means when the warranty runs out we step in. With some of our customers extending the life of their IT by 20+ years.
We can help businesses of all sizes with varying amounts of technology; keep their hardware serviced and always running. We are able to support multiple vendors and will be able to keep hardware up and running for a majority of the technology you will have on site.
So what happens when something goes wrong?
If you have a support contract with us you will quickly learn about our 15 support centre’s across Britain. But why is this important? Our service centres and offices are strategically placed so that an engineer can not only get to you quickly, but also fix the problem within two hours.
We’ll strive to be where you need us, when you need us and get the problem sorted within a total of four hours, even if the issue is a little more complex.
We know that IT is the core of any business and downtime is just not an option. We focus on leaving you with as little downtime as possible so that your IT systems can be up and back to running your business as quickly as possible.
Want to know more? Get in touch and speak to one of our engineers about how we can help you extend the life of your IT.